{"id":36759,"date":"2023-12-15T18:08:43","date_gmt":"2023-12-15T23:08:43","guid":{"rendered":"https:\/\/dev-corporate.algonquincollege.com\/product\/customer-service-and-tarion-requirements\/"},"modified":"2026-04-22T07:20:29","modified_gmt":"2026-04-22T11:20:29","slug":"hcra-customer-service-and-tarion-requirements","status":"publish","type":"product","link":"https:\/\/dev-corporate.algonquincollege.com\/fr\/produit\/hcra-customer-service-and-tarion-requirements\/","title":{"rendered":"HCRA: Customer Service and Tarion Requirements"},"content":{"rendered":"<p>HCRA Approved Course for Home Builders and Vendors<\/p>\n<p>Both the HCRA and Tarion incorporates Customer Service in this education module for a good reason. The foundation for success for any builder depends on customer satisfaction. The subject touches virtually any contact you have with customers, and anything you produce for them. Since most builders look to referrals as a critical source of new business, Customer Satisfaction is effectively your primary marketing tool. To do that job for you, it needs to be embedded in all that you and your employees do. We will explore how you as an owner can make that happen without having it draw you in as the one who has to do all the work.<\/p>\n<h5>Course topics include:<\/h5>\n<ul>\n<li>Regulation, customer service &amp; the needs of the new home market<\/li>\n<li>Customer satisfaction and your business success<\/li>\n<li>The Home Construction Regulatory Authority (HCRA) and your builder license<\/li>\n<li>Tarion Protocols and Standards for Performance<\/li>\n<\/ul>\n<h5>Exam:<\/h5>\n<p class=\"p1\">If you are applying for your HCRA License, successfully completing the exam is required for your application. This closed-book exam is a multiple-choice, true\/false and multiple-answer format. The exam is available 24\/7, an appointment is not needed, and you will have access to complete your exam for 60 days. You will have three (3) attempts to pass the exam. If you are unsuccessful after three attempts, you must retake the course. The pass mark is 70%.<\/p>\n<p>If you have significant experience in the construction industry or subject matter expertise and you wish to only take the exam, the cost is $125 and <a href=\"https:\/\/corporate.algonquincollege.com\/product\/hcra-competency-exam-customer-service-and-tarion-requirements\/\">you can register here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This comprehensive instructor-led course will outline step-by-step what builders need to do to comply with Ontario\u2019s legislation for new home builders to provide warranty coverage. HCRA Exam is included in this course.<\/p>\n","protected":false},"featured_media":182160,"template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[19,40],"product_tag":[],"class_list":{"0":"post-36759","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-all-courses","7":"product_cat-construction","8":"course_group-construction","9":"course_group-home-construction-regulatory-authority-courses-exams","11":"first","12":"instock","13":"shipping-taxable","14":"purchasable","15":"product-type-variable"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HCRA: Customer Service and Tarion Requirements - Corporate Training - Algonquin College<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCRA: Customer Service and Tarion Requirements - Corporate Training - Algonquin College\" \/>\n<meta property=\"og:description\" content=\"This comprehensive instructor-led course will outline step-by-step what builders need to do to comply with Ontario\u2019s legislation for new home builders to provide warranty coverage. 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