{"id":36871,"date":"2023-12-15T23:10:07","date_gmt":"2023-12-15T23:10:07","guid":{"rendered":"https:\/\/dev-corporate.algonquincollege.com\/product\/hcra-competency-exam-customer-service-and-tarion-requirements\/"},"modified":"2026-04-17T09:17:17","modified_gmt":"2026-04-17T13:17:17","slug":"hcra-competency-exam-customer-service-and-tarion-requirements","status":"publish","type":"product","link":"https:\/\/dev-corporate.algonquincollege.com\/fr\/produit\/hcra-competency-exam-customer-service-and-tarion-requirements\/","title":{"rendered":"HCRA Competency Exam: Customer Service and Tarion Requirements"},"content":{"rendered":"<p><span style=\"font-weight: 400\">This closed-book exam is a multiple-choice, true\/false and multiple-answer format. You will have 60 days to complete this exam from date of enrollment.<\/span><\/p>\n<p><em>*This assessment has been updated to reflect the latest changes in warranty and licensing in Ontario.<\/em><\/p>\n<h4><b>Areas of Assessment<\/b><\/h4>\n<h5><b>Introduction<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An Experience Worth Repeating<\/span><\/li>\n<\/ul>\n<h5><b>Setting The Stage For Customer Loyalty<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Service Leadership<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Home Buyer Expectations<\/span><\/li>\n<\/ul>\n<h5><b>Managing The Process<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customer Meetings I: Benefits, Planning and Preparation\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customer Meetings II: Agenda Development<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customer Meetings III: Techniques<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Selection Strategies<\/span><\/li>\n<\/ul>\n<h5><b>Closing with Style<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Homeowner Orientation I: Purposes, Planning and Preparation\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Homeowner Orientations II: Techniques and Follow-Through<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Closing with Style<\/span><\/li>\n<\/ul>\n<h5><b>New Home Warranty Service<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Warranty Decisions<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Warranty Repairs<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Warranty Fine Points\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Partners in Service<\/span><\/li>\n<\/ul>\n<h5><b>Communication Skills<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Communication Protocols Service Diplomacy<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Writing as a Service<\/span><\/li>\n<\/ul>\n<h5><b>From Problems and Conflict to Solutions and Improvement<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Grey Areas<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Challenging Home Buyers<\/span><\/li>\n<\/ul>\n<h5><b>From Action Plan to Service Excellence<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Feedback Portfolio Referral Heaven<\/span><\/li>\n<\/ul>\n<h5><b>Tarion&rsquo;s Rules\/Processes, Regulations and Policies<\/b><\/h5>\n<p>Please note that the cost of the HCRA Exam includes access to the examination only. To better prepare for the exam and receive supporting course materials we recommend that you register for and attend the respective HCRA-approved course <span style=\"text-decoration: underline\"><a href=\"https:\/\/www.algonquincollege.com\/corporate\/course\/hcra-customer-service-and-tarion-requirements\/\">HCRA: Customer Service and Tarion Requirements.<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Take an online challenge exam for this Home Construction Regulation Authority-Approved Competency at a time and place convenient for you. This exam was developed to align with our course content and cover all required HCRA learning outcomes.<\/p>\n","protected":false},"featured_media":58197,"template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[19,40],"product_tag":[],"class_list":{"0":"post-36871","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-all-courses","7":"product_cat-construction","8":"course_group-home-construction-regulatory-authority-courses-exams","9":"course_group-home-construction-regulatory-authority-exams","11":"first","12":"instock","13":"shipping-taxable","14":"purchasable","15":"product-type-variable"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HCRA Competency Exam: Customer Service and Tarion Requirements - Corporate Training - Algonquin College<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCRA Competency Exam: Customer Service and Tarion Requirements - Corporate Training - Algonquin College\" \/>\n<meta property=\"og:description\" content=\"Take an online challenge exam for this Home Construction Regulation Authority-Approved Competency at a time and place convenient for you. 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