About This Course
Prerequisites
Who Should Attend
What You’ll Learn
Materials and Fees
Additional Notes
Contact

About This Course

ITIL® is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations around the world. It provides a cohesive set of best practices drawn from the public and private sectors internationally. The ITIL 4th edition identifies how IT Service Management has evolved while covering the key elements, concepts and terminology of ITIL.  This intensive instructor-led course is aimed at anyone wishing to gain the qualification.

Prerequisites

Anticipate approximately 4 hours of pre-course reading prior to attending the course. Evening work will be required throughout the course.

Who Should Attend

  • Anyone requiring a basic understanding of the ITIL framework
  • Those wanting to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL
  • Anyone who has an interest in IT service management

What You’ll Learn

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Course Materials and Fees

The course fee includes an exam voucher and training materials.

Additional Notes

This course includes the exam voucher to be taking online with PeopleCert. Instructions on taking your exam will be given to all participants of the class.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Contact

For more information about individual or group registration or to be notified of upcoming dates, please contact us.

Call: 1-833-282-6852

Email: training@algonquincollege.com

$ 2195
3 Days
Select a Session
Quantity

If you are registering 8 or more participants in one class, please contact us for group registration.

Courses are posted up to 12 months in advance.

Government of Canada Employees

Take advantage of our Standing Offers and Supply Arrangements with the Government of Canada to receive a discount when you register for training.

For learners requiring special accommodations, please visit Documentation Requirements | Centre for Accessible Learning (algonquincollege.com), fill out the required form and send supporting documentation to trainingacct@algonquincollege.com. Please note that we need a minimum of three business days to accommodate your request.